Wednesday, May 4, 2016

New Help System

Answering emails has become a growing part of my daily routine, and I've been looking for ways to cut back.  A support forum felt like the obvious answer, but I didn't want to force people to signup for forum accounts, and it would be nice if private account issues could be handled in the same place as public UI questions.

I recently discovered Tender (tenderapp.com, not to be confused with the food-dating tender smartphone app), and it looks like a good fit.  Forum-based discussions that anyone can chime in on, email integration, and the ability to set conversations as either public or private.


There's now a new help and support site up at help.caltopo.com, with a discussion forum and soon-to-be-expanded knowledge base.  Once the kinks are worked out, I'll start routing emails there as well, so that I can make useful conversations public.

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